About MCU

Member Assistance Program


MCU Stands with Our Valued Members

During these unusual times, many of our members are experiencing financial difficulties and are in need of assistance. Municipal Credit Union is here to help with MCU’s Member Assistance Program (MAP).

MCU’s Member Assistance Program (MAP) is offering our members who are experiencing hardship a variety of different benefits and services to help them stay on track with their finances.



  1. Co-Op Network ATMs: Any MCU fee incurred through the use of a CO-OP Network ATM will be refunded to you.

  2. Waiver of CD Early Withdrawal Penalties:  For Certificates of Deposit redeemed prior to maturity, the early withdrawal penalty will be waived, other than any amounts mandated by the federal government (usually limited to first 7-days interest/dividends).


The following emergency credit solutions are available to eligible* MCU members:

Loans - Personal and Auto Loans:
We are offering our members the following loan options:

Personal Loans:

We offer Personal Loans with Rates As Low As 6.95% APR**. To apply, login to Online banking or apply through the Mobile App!

Hardship Loans: Have you and your family been impacted by a job loss or reduction in income due to the Coronavirus (COVID-19)? You may be eligible for a hardship loan. For more information or to apply, please contact us: Monday and Thursday, 8:00am to 6:30pm; Tuesday and Wednesday, 8:00am to 6:00pm; Friday, 8:00am to 5:30pm; Saturday, 9:00am to 2:30pm at 212-669-6678.

To qualify for a Hardship Loan, you must meet the following criteria:

You must be current and in good standing with MCU
You must provide MCU with your current email address.
You must be able to provide MCU with proof of hardship. Examples of proof of hardship include:

  • A letter from your/your spouse's employer announcing the layoff.
  • A copy of the unemployment claim filing if a layoff letter is not available.
  • A copy of your paystub showing a decrease in hours compared to before the Pandemic.
  • A letter from a doctor supporting your claim of your or a family member's medical condition.
  • Proof of your daycare expense as evidence of your financial obligation.

    Auto Loan Refinance: Would a 90 day delayed payment help you and your family get back on track? Now is the time to save and refinance your current Auto Loan with MCU. Refinance with No Payments for 90 days***! To apply, login to Online banking or apply through the Mobile App!

    Members with Existing Loans:

    Skip A Payment program: For existing eligible* members with a current Personal or Auto Loan, members can defer their payments for up to 90 days. This program is offered to eligible members with no penalties or late fees and with no adverse effect on your credit. Interest will continue to accrue and, when you make your next payment, more of the payment will be applied to your interest.

    Click Here to Get Started!

    Mortgages: If you are struggling to make your mortgage payment during this difficult time, MCU is here to help. We are offering a variety of different opportunities to existing eligible* members with a current Mortgage product. For more information, please contact a member of the MCU Team Monday through Friday from 9am to 6pm at 212-669-6686.

    NYMCU Online/Mobile Banking:
    As the Coronavirus (COVID-19) situation continues to evolve to include states of emergency being declared and restrictions placed on the number of people allowed to gather in public places, we strongly recommend that you use MCU’s digital tools and ATMs for self-service banking and 24/7 account access.

    Through NYMCU’s Online Banking and the Mobile App you can make payments, view balances and transactions, find an ATM, deposit checks using Mobile Deposit and more.

    Mobile Deposit: Via our Mobile Deposit feature within MCU’s Mobile Banking app, you will now be able to deposit $3,000 per Business Day and $10,000.00 per rolling thirty (30) day period.

    Municipal Credit Union is here to help you and your family through this difficult time. Thank you for being a valued member of Municipal Credit Union.

    *Emergency credit solutions are subject to evaluation on a case by case basis and individual member creditworthiness. For Members with an existing loan, the member must be current with their loan payments and in good standing. Membership required. Federally Insured by the NCUA. Equal Housing Opportunity.

    **APR = Annual Percentage Rate. With approved credit and requires direct deposit or automatic payroll deduction as the method of repayment. The APR for personal loans will increase by .50% after consummation if automatic payroll deduction or direct deposit is cancelled. For example, if you choose a 60 month personal loan, your payments will consist of 60 monthly payments of $19.77 on each $1,000 borrowed at 6.95% APR. The total cost estimate of a $10,000 loan at 6.95% APR repaid over 60 months is $1,872.09. The APR of 6.95% is available for loan amounts up to $15,000 – higher rates apply for loan amounts over $15,000. Rates may be higher based on your creditworthiness. Repayment terms range from 12 months to 72 months. APRs range from 6.95% to 14.95%. Late payment fee of $25.00. Certain restrictions apply. Rates and terms are subject to change without notice. Membership is required.

    ***Interest will accrue from the inception date of the loan. This offer does not apply to auto loans currently financed with Municipal Credit Union. Offer applies to new, used or refinanced vehicles from another financial institution.

    Federally Insured by NCUA.

    Equal Housing Opportunity Logo

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    Routing Number: 226078036

    NMLS #:184286

    • ncua Federally insured by NCUA. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.