Visit MCU's Future Focus

A Financial Education Web Site for Kids and Teens.



Young Adults

Learn More

Member Service Representative

Primary Job Function

Responsible for representing the credit union in a positive and professional manner. Provides assistance and guidance to the membership concerning products and services. Cross-sell credit union's products and services.


Communicate effectively with prospective and existing members in a positive and professional manner. Provide product and service information to existing members and prospective members. Assist members by providing information and answering questions about the credit union, services and requirements, for eligibility, loan guideline, dividend, withdrawals, insurance and statements. Cross-sell credit union's products and services. Distribute information brochures and disclosures. Disburse approved loans. Open new accounts. Process stop payment requests, payroll deduction, ATM pin changes, requests for new products and services and various other requests. Become familiar with database of membership information on in house software system. Provide assistance and support to other members of the service team. Assist with community outreach programs. Comply with BSA and SAR requirements. Perform other duties as required for the efficient operation of the branch. Overtime as required.Travel and work at other branch locations as required at ad-hoc’s notice.


College degree preferred and related equivalent experience. Two years prior banking or customer service/sales capacity experience. Excellent interpersonal and communication skills. Professional business like appearance. Proficiency in Microsoft for Windows Applications.

To submit a resume by e-mail, click here, or you may FAX your resume to the MCU Human Resources Department, 212-766-5867, or mail it to MCU Human Resources Department, Municipal Credit Union, 22 Cortlandt Street, New York NY 10007

MCU is committed to a policy of providing equal employment opportunities to all candidates without regard to race, color, religion, creed, sex, national origin, disability, sexual orientation, age, citizenship or veteran status, or any other legally protected status.