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Contact
How Can We Help You Today?
Please choose from the topics below to find out how to get in touch with a team member who can help.
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I’m Looking for Help with MCU’s Automated Phone Teller Service.
I’m Looking to Schedule an Appointment.
I’m Looking to Call the Member Contact Center.
I’m Looking for Help with my Credit or Debit Card.
I’m Looking for Help with Online Banking or the NYMCU Mobile App.
I’m Looking to Become a Member.
I’m Looking for Help in Partnering with MCU.
I’m Looking for Help with a Loan or Mortgage.
I’m Looking to Make a Press/Media Inquiry.
I’m Looking for Additional Contact Details.
I’m Looking for Help with MCU’s Automated Phone Teller Service.
MCU Automated Phone Teller Service
Get your banking done anytime, day or night, with MCU’s Automated Phone Teller Service. With 24/7 access, you can accomplish your banking needs—like transfers, withdrawals, account balance checks, and inquiries—from your touch tone phone.
Get in contact with the MCU Automated Phone Teller Service in a matter of seconds:
Hours
24/7 Access
I’m Looking to Schedule an Appointment.
I’m Looking to Call the Member Contact Center.
Member Solutions (Contact Center)
Got questions or need some personalized guidance? We’re here to serve and empower our members the best we can. Give us a call, and a member service representative will be with you shortly!
Hours
- Monday - Friday:
7:00am -7:00pm
- Saturday:
9:00am - 2:00pm
- Sunday:
Closed
I’m Looking for Help with my Credit or Debit Card.
VISA® Information
Did you lose your credit or debit card, suspect fraudulent activity, or just have questions? Connect with a representative at the below phone numbers.
Credit Cards
Hours
24/7
Debit Cards/ATM Cards
Phone Number
- Lost or Stolen Cards:
To block your Debit/Check card or your ATM card call 212-693-4900 and select “1” for an existing member. Enter your account information and select the prompt for “Account Maintenance.” Select Option 4 to “report a lost or stolen card.”
- Greater New York City:
- Outside New York City:
I’m Looking for Help with Online Banking or the NYMCU Mobile App.
NYMCU Online Banking
For making transfers, checking account balances, depositing checks, and more, NYMCU Digital Banking is there to help you bank anytime and anywhere. Need some help or have a question? Feel free to reach out—we’re ready and waiting to help!
I’m Looking to Become a Member.
I’m Looking for Help in Partnering with MCU.
Become a Partner
Are you a business interested in partnering with MCU? We help Business Partners offer their employees the great benefits of an MCU membership—at no extra cost to them.
Get more information:
Email: mcumemberrelations@nymcu.orgI’m Looking for Help with a Loan or Mortgage.
Loans and Mortgages
Do you have a question about a loan, or need help figuring out the ins and outs of getting a mortgage? Our MCU team members can answer your questions and guide you in the right direction.
Personal Loans
Auto Loan
VISA® Cards
Mortgage
Phone Number
For Existing Mortgage Accounts
Notices of Errors and Information Requests pertaining to your MCU Mortgage accounts must be put in writing and sent to the following address:
Municipal Credit Union
P.O. Box 1002
Church Street Station
New York, NY 10008-1002
I’m Looking to Make a Press/Media Inquiry.
Media Inquiries
Need assistance with a media inquiry? We’re here to help!
If you are an MCU Member with questions or comments, please call the Contact Center at (212) 693-4900 for assistance.
I’m Looking for Additional Contact Details.
Reach Us by Mail
Need to contact us by mail? Here’s where to send it.
Municipal Credit Union
P.O. Box 3205
Church Street Station
New York City NY 10007
Supervisory Committee / Internal Audit
Confidentially submit concerns regarding accounting or auditing matters, as well as concerns impacting internal controls. Correspondence should be sent to:
Subpoena
MCU Subpoena Unit
Ready to Start Banking Better?
Whether you’re looking to purchase a home, save for retirement, get auto insurance, or something else—we have the products and services that help you accomplish your financial goals.