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I’m Looking for Help with MCU’s Automated Phone Teller Service.
MCU Automated Phone Teller Service
Get your banking done anytime, day or night, with MCU’s Automated Phone Teller Service. With 24/7 access, you can accomplish your banking needs—like transfers, account balance checks, and inquiries—from your phone.
Get in contact with the MCU Automated Phone Teller Service in a matter of seconds:
Hours
24/7 Access
Phone Number
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1-844-MCU-NYNY (1-844-628-6969)
I’m Looking to Schedule an Appointment.
MCU Appointments
Connect with an MCU team member at a time that fits your schedule. Whether you’re looking to open up your MCU account or take the first steps towards applying for a mortgage, we make it simple and easy to accomplish all your banking needs—all on your terms!
I’m Looking to Call the Member Contact Center.
Member Solutions (Contact Center)
Got questions or need some personalized guidance? We’re here to serve and empower our members the best we can. Give us a call, and a member service representative will be with you shortly!
Hours
- Monday - Friday:
7:00am -7:00pm
- Saturday:
9:00am - 2:00pm
- Sunday:
Closed
Phone Number
-
1-844-MCU-NYNY (1-844-628-6969)
I’m Looking for Help with my Credit or Debit Card.
VISA® Information
Did you lose your credit or debit card, suspect fraudulent activity, or just have questions? Connect with a representative at the below phone numbers.
Credit Cards
Hours
24/7
Phone Number
- General Information:
1-844-MCU-NYNY (1-844-628-6969) - Lost or Stolen Cards:
Debit Cards/ATM Cards
Phone Number
- Lost or Stolen Cards:
To block your Debit/Check card or your ATM card call 1-844-MCU-NYNY (1-844-628-6969) and select “1” for an existing member. Enter your account information and select the prompt for “Account Maintenance.” Select Option 4 to “report a lost or stolen card.”
I’m Looking for Help with Online Banking or the NYMCU Mobile App.
NYMCU Online Banking
For making transfers, checking account balances, depositing checks, and more, NYMCU Digital Banking is there to help you bank anytime and anywhere. Need some help or have a question? Feel free to reach out—we’re ready and waiting to help!
Phone Number
Support:
1-844-MCU-NYNY (1-844-628-6969)
Option 8
Please Note:
For your security, do not send sensitive personal information or documents to the below email address. If you need to share personal details or files, please log in to Online Banking and use the Service & Support > Message Center for secure communication.
Address: ebranch@nymcu.org
I’m Looking to Become a Member.
Become a Member
Are you ready to become an MCU member? We’re so excited to help you with all of your banking needs, and connect you with our community of everyday heroes that keep New York running.
I’m Looking for Help in Partnering with MCU.
Become a Partner
Are you a business interested in partnering with MCU? We help Business Partners offer their employees the great benefits of an MCU membership—at no extra cost to them.
Get more information:
Email: mcumemberrelations@nymcu.orgI’m Looking for Help with a Loan or Mortgage.
Loans and Mortgages
Do you have a question about a loan, or need help figuring out the ins and outs of getting a mortgage? Our MCU team members can answer your questions and guide you in the right direction.
Personal Loans
Auto Loans
VISA® Cards
Mortgage
Phone Number
1-844-MCU-NYNY (1-844-628-6969)
(Option 2)
For Existing Mortgage Accounts
Notices of Errors and Information Requests pertaining to your MCU Mortgage accounts must be put in writing and sent to the following address:
Municipal Credit Union
P.O. Box 1002
Church Street Station
New York, NY 10008-1002
I’m Looking to Make a Press/Media Inquiry.
Media Inquiries
Need assistance with a media inquiry? We’re here to help!
If you are an MCU Member with questions or comments, please call the Contact Center at 1-844-MCU-NYNY (1-844-628-6969) for assistance.
For all Media Inquiries,please
contact:
Municipal Credit Union Email
I’m Looking for Additional Contact Details.
Reach Us by Mail
Need to contact us by mail? Here’s where to send it.
Municipal Credit Union
P.O. Box 3205
Church Street Station
New York City NY 10007
Supervisory Committee/Internal Audit
Confidentially submit concerns regarding accounting or auditing matters, as well as concerns impacting internal controls. Correspondence should be sent to:
Address
Municipal Credit Union
Supervisory Committee/Internal Audit Department
P.O. Box 3418
New York, NY 10277-1863
Ready to Start Banking Better?
Whether you’re looking to purchase a home, save for retirement, get auto insurance, or something else—we have the products and services that help you accomplish your financial goals.
Personal Banking
From checking and savings to planning for retirement, MCU offers personal banking products designed to adapt to meet your changing needs and goals. Learn more below.
Consumer Lending
When you’re ready to make a big purchase, our competitive rates and helpful lending officers are here to help you reach your financial goals.
Residential Lending
We help members like you purchase and thrive in the homes of their dreams, with competitive interest rates and member-friendly lending terms.
Insurance
From Auto and Home to AD&D and Life Insurance—we help insure what matters most. Discover how we can help you achieve peace of mind.
Rates
Looking for the latest rates for products like savings accounts, loans, credit cards, or mortgages? Get the most up-to-date information here.
Financial Tools
Take your knowledge to the next level with educational tools and resources designed to help you build a solid foundation for financial success.