Contact Us | Municipal Credit Union

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I’m Looking for Help with MCU’s Automated Phone Teller Service.

MCU Automated Phone Teller Service

Get your banking done anytime, day or night, with MCU’s Automated Phone Teller Service. With 24/7 access, you can accomplish your banking needs—like transfers, withdrawals, account balance checks, and inquiries—from your touch tone phone.

Get in contact with the MCU Automated Phone Teller Service in a matter of seconds:

Hours

24/7 Access

Phone Number

Greater New York City:

(212) 693-4900
Outside New York City:

(800) 323- 6713

I’m Looking to Schedule an Appointment.

MCU Appointments

Connect with an MCU team member at a time that fits your schedule. Whether you’re looking to open up your MCU account or take the first steps towards applying for a mortgage, we make it simple and easy to accomplish all your banking needs—all on your terms!

I’m Looking to Call the Member Contact Center.

Member Solutions (Contact Center)

Got questions or need some personalized guidance? We’re here to serve and empower our members the best we can. Give us a call, and a member service representative will be with you shortly!

Hours

Monday - Friday:
7:00am -7:00pm
Saturday:
9:00am - 2:00pm
Sunday:
Closed

Phone Number

Greater New York City:

(212) 693-4900
Outside New York City:

(800) 323- 6713

I’m Looking for Help with my Credit or Debit Card.

VISA^® Information

Did you lose your credit or debit card, suspect fraudulent activity, or just have questions? Connect with a representative at the below phone numbers.

Credit Cards

Hours

24/7

Phone Number

General Information:
(800) 481-7338
Lost or Stolen Cards:
(866) 820-3795

Debit Cards/ATM Cards

Phone Number

Lost or Stolen Cards:
To block your Debit/Check card or your ATM card call 212-693-4900 and select “1” for an existing member. Enter your account information and select the prompt for “Account Maintenance.” Select Option 4 to “report a lost or stolen card.”
Greater New York City:
(212) 693-4900
Outside New York City:
(800) 323- 6713

I’m Looking for Help with Online Banking or the NYMCU Mobile App.

NYMCU Online Banking

For making transfers, checking account balances, depositing checks, and more, NYMCU Digital Banking is there to help you bank anytime and anywhere. Need some help or have a question? Feel free to reach out—we’re ready and waiting to help!

Phone Number

Support:

(212) 693-4900,
Option 8

Email

Address:

ebranch@nymcu.org

Forgot Username? Forgot Password?

I’m Looking to Become a Member.

Become a Member

Are you ready to become an MCU member? We’re so excited to help you with all of your banking needs, and connect you with our community of everyday heroes that keep New York running.

I’m Looking for Help in Partnering with MCU.

Become a Partner

Are you a business interested in partnering with MCU? We help Business Partners offer their employees the great benefits of an MCU membership—at no extra cost to them.

Get more information:

Email: mcumemberrelations@nymcu.org

I’m Looking for Help with a Loan or Mortgage.

Loans and Mortgages

Do you have a question about a loan, or need help figuring out the ins and outs of getting a mortgage? Our MCU team members can answer your questions and guide you in the right direction.

Personal Loans

Phone Number

(212) 693-4900,
Option 2

Auto Loan

Phone Number

(212) 693-4900,
Option 2

VISA® Cards

For Assistance with VISA® Debit Cards and VISA® Credit Cards please refer to the above section

Mortgage

Phone Number

(212) 693-4900,
Option 2

For Existing Mortgage Accounts

Notices of Errors and Information Requests pertaining to your MCU Mortgage accounts must be put in writing and sent to the following address:

Municipal Credit Union
P.O. Box 1002
Church Street Station
New York, NY 10008-1002

I’m Looking to Make a Press/Media Inquiry.

Media Inquiries

Need assistance with a media inquiry? We’re here to help!

If you are an MCU Member with questions or comments, please call the Contact Center at (212) 693-4900 for assistance.

For all Media Inquiries,please
contact:

Municipal Credit Union Email

mediainquiries@nymcu.org

I’m Looking for Additional Contact Details.

Reach Us by Mail

Need to contact us by mail? Here’s where to send it.

Municipal Credit Union
P.O. Box 3205
Church Street Station
New York City NY 10007

Supervisory Committee / Internal Audit

Confidentially submit concerns regarding accounting or auditing matters, as well as concerns impacting internal controls. Correspondence should be sent to:

Address

Municipal Credit Union
Supervisory Committee/Internal Audit Department
P.O. Box 3418
New York, NY 10277-1863

Subpoena

MCU Subpoena Unit

Mail to:

Municipal Credit Union
P.O. Box 3205
Church Street Station
New York City NY 10007

Ready to Start Banking Better?

Whether you’re looking to purchase a home, save for retirement, get auto insurance, or something else—we have the products and services that help you accomplish your financial goals.

Personal Banking

From checking and savings to planning for retirement, MCU offers personal banking products designed to adapt to meet your changing needs and goals. Learn more below.