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Member Hardship Assistance
Life Happens.
We're Here For You!
Let us know—we may be able to help.
HARDSHIP ASSISTANCE PROGRAMS
Consumer Hardship Assistance
Follow the steps below to inquire about Consumer Hardship Assistance.
For Mortgage Hardship Assistance please Click Here.

Complete the Application:
Consumer Hardship Assistance Application
Submit any required documents:
We will reach out to you within 2–3 business days of receiving your application to confirm receipt and request any additional information, if needed.
Important:
Continue making your regular monthly payments during the review process. Approval is not guaranteed.
Homeowner Hardship Assistance

Complete the Application:
Residential Hardship Assistance Application

Submit your application along with any required documents:
We will reach out to you within 2–3 business days of receiving your application to confirm receipt and request any additional information, if needed.
Important:
Continue making your regular monthly payments during the review process. Approval is not guaranteed.
Beware of Foreclosure Rescue Scams
Scam artists are stealing millions of dollars from distressed homeowners by promising immediate relief from foreclosure, or demanding cash for counseling services when HUD-approved counseling agencies provide the same services for FREE.
Visit HUD.gov to report a scam or to learn more.

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