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Our Midwood branch located at 1560 Flatbush Avenue in Brooklyn will reopen this Friday, May 31st!

In the meantime, you can securely access your accounts by logging into Digital Banking or visiting any of our other local branches.

How to Use MCU's Automated Touch Tone Teller 

Follow these steps to bank from anywhere using MCU's Touch Tone Teller service.

Step 1

Call from any phone:
1-844-MCU-NYNY (1-844-628-6969)

Step 2

After it greets you, MCU’s Automated Telephone Banking will ask you to select an appropriate option. For instance, select option one (1) if you are an existing member seeking account information.

Step 3

Then you will asked to enter your account number, telephone banking PIN, and the last 4 digits of the primary account holder's social security number.

Step 4

If you do not have a Telephone Banking PIN or do not recall the last 4 digits of the primary account holder's social security number, you will be prompted to enroll in our Voice Identification Program, which allows you to use your voice as your password. You will then enter our Voice Assistant where you will speak the information that you need such as account balances, recent transactions, loan payoff, block a debit card or transfer funds.

Contact Us

Need Help? We’re Just a Phone Call Away.

Experiencing issues connecting with MCU Automated Telephone Banking? Call the Contact Center at 1-844-MCU-NYNY (1-844-628-6969)  for assistance.

Contact Us
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