Member Service

Member Service

clock Hours 24/7

call (212) 693-4900

call Upstate New York
(800) 323-6713

call Outside of New York State
(800) 323- 6713

How It Works
Touch Tone Teller Menu Options

clock Hours Monday: 8 am - 6 pm
Tuesday: 8 am - 6 pm
Wednesday: 8 am - 6 pm
Thursday: 8 am - 7 pm
Friday: 8 am - 6 pm
Saturday: 9 am - 2 pm
Sunday: Closed

call (212) 693-4900

call Upstate New York
(800) 323-6713

call Outside of New York State
(800) 323- 6713

Ask a question To search our Knowledge Base or submit your question online:
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Hours: Any Time

General Information
(800) 481- 7338

Lost or stolen cards
(800) 449- 7728

callLost Or stolen cards
(212) 693-4900


To block your Debit/Check card or your ATM card call 212-693-4900 and select “1” for an existing member. Enter your account information and select the prompt for “Account Maintenance”. Select option 4 to “report a lost or stolen card”.

call Upstate New York
(800) 323- 6713

call Outside of New York State
(800) 323-6713

Support
(212) 693-4900, option 8

emailEmail
nymcuonlinebanking@nymcu.org

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PERSONAL LOANS

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AUTO LOAN(888) 4MCU-AUTO (888-462-8288)

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VISA® CARDS

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MORTGAGE(212) 238-3521

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For Existing Mortgage Accounts

Notices of Errors and Information Requests pertaining to your MCU Mortgage accounts must be put in writing and sent to the following address:

Municipal Credit Union
P.O. Box 1002
Church Street Station
New York, NY 10008-1002

Municipal Credit Union
P.O. Box 3205
Church Street Station
New York City NY 10007

If you are an MCU Member with questions or comments, please call the Contact Center at (212) 693-4900 for assistance.

For all Media Inquiries, please contact:

Municipal Credit Union

Email
mediainquiries@nymcu.org

For Advertising Opportunities:

OCD Media

212-213-6901

The Supervisory Committee has established a procedure; whereby, members can confidentially submit concerns regarding questionable accounting or auditing matters, as well as concerns impacting on internal controls. Correspondence should be sent to:

Municipal Credit Union
Supervisory Committee/Internal Audit Department
P.O. Box 3418
New York, NY 10277-1863

mcupersonalloan

Today’s Rates

Rates As Low As:
LOANSAPR
Auto Loan*2.09%
Personal Loan**7.95%
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MORTGAGESAPR
30 Year Fixed4.058%
HELOC5.50%
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SAVINGSAPY*
IRA 18-Month Variable0.30%
Share Certificate 36-Month0.60%
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Copyright 2019 Municipal Credit Union. All rights reserved. Privacy Policy  Online Privacy Policy

This web site, www.nymcu.org, is the only authorized web site of Municipal Credit Union of New York City, New York. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

This website strives to comply with the best practices and standards as defined by Section 508 of the U.S. Rehabilitation Act and level AA of the Worldwide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. If you experience trouble accessing this website or would like to share feedback, please contact us at 212-693-4900.

MCU’s services and products are directed to members residing in the United States.

Municipal Credit Union is an Equal Housing Opportunity lender.

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