Member Service

Member Service

clock Hours 24/7

call (212) 693-4900

call Upstate New York
(800) 323-6713

call Outside of New York State
(800) 323- 6713

How It Works
Touch Tone Teller Menu Options

clock Hours Monday - Friday: 7:00am -7:00pm
Saturday: 9 am - 2 pm
Sunday: Closed

call (212) 693-4900

call Upstate New York
(800) 323-6713

call Outside of New York State
(800) 323- 6713

Hours: Any Time

General Information
(800) 481- 7338

Lost or stolen cards
(800) 449- 7728

callLost Or stolen cards
(212) 693-4900


To block your Debit/Check card or your ATM card call 212-693-4900 and select “1” for an existing member. Enter your account information and select the prompt for “Account Maintenance”. Select option 4 to “report a lost or stolen card”.

call Upstate New York
(800) 323- 6713

call Outside of New York State
(800) 323-6713

Support
(212) 693-4900, option 8

emailEmail
ebranch@nymcu.org

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PERSONAL LOANS

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AUTO LOAN

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VISA® CARDS

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MORTGAGE(212) 238-3521

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For Existing Mortgage Accounts

Notices of Errors and Information Requests pertaining to your MCU Mortgage accounts must be put in writing and sent to the following address:

Municipal Credit Union
P.O. Box 1002
Church Street Station
New York, NY 10008-1002

Municipal Credit Union
P.O. Box 3205
Church Street Station
New York City NY 10007

If you are an MCU Member with questions or comments, please call the Contact Center at (212) 693-4900 for assistance.

For all Media Inquiries, please contact:

Municipal Credit Union

Email
mediainquiries@nymcu.org

The Supervisory Committee has established a procedure; whereby, members can confidentially submit concerns regarding questionable accounting or auditing matters, as well as concerns impacting on internal controls. Correspondence should be sent to:

Municipal Credit Union
Supervisory Committee/Internal Audit Department
P.O. Box 3418
New York, NY 10277-1863

MCU Subpoena Unit
Email: MCUSubpoena@nymcu.org
Phone: 212-238-3366/3367
Fax: 212-416-7038

Mail to:
Municipal Credit Union
P.O. Box 3205
Church Street Station
New York City NY 10007

Today’s Rates

Rates As Low As:
LOANSAPR
Auto Loan*3.25%
Personal Loan**7.95%
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MORTGAGESAPR
30 Year Fixed6.03%
HELOC2.99%
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SAVINGSAPY***
IRA 18-Month Variable2.27%
Share Certificate 36-Month3.04%
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* This is a discounted rate. The APR for auto loans will increase by .50% after consummation if automatic transfer from your MCU primary share (savings)/share draft (checking)account is cancelled or the transfer is unsuccessful for 3 consecutive payments.


** The APR for personal loans will increase by .50% after consummation if automatic transfer from your MCU primary share (savings)/share draft (checking) account is cancelled or the transfer is unsuccessful for 3 consecutive payments.


*** Annual Percentage Yield
Visit our Rates page for more information

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This web site, www.nymcu.org, is the only authorized web site of Municipal Credit Union of New York City, New York. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

This website strives to comply with the best practices and standards as defined by Section 508 of the U.S. Rehabilitation Act and level AA of the Worldwide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. If you experience trouble accessing this website or would like to share feedback, please contact us at 212-693-4900.

MCU’s services and products are directed to members residing in the United States.

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Routing Number: 226078036

NMLS #:184286

  • ncua Federally insured by NCUA. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.