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Municipal Credit Union (MCU) today announced that Toni-Ann Sforza, sHRBP, SHRM-CP, has been promoted to the position of Chief People and Experience Officer, effective May 1.
Since March 1, 2021, Sforza had served as MCU’s Chief Human Resource Officer, leading Human Resources and Learning & Development. Several months after joining MCU, Sforza took over management of Corporate Security, Fraud, and Facilities. In September 2022, she was named to temporarily lead the credit union’s Member Experience teams, including Retail Branches, Contact Center, and Member Support Services, in addition to Human Resources, Learning & Development, Corporate Security, Facilities, and the newly formed Financial Crimes & Intelligence team that is made up of Fraud and BSA/AML. Since that time, she has produced such significant improvements and measurable success that the decision was made to increase her responsibilities permanently and expand her role to that of Chief People and Experience Officer.
Since March 1, 2021, Sforza had served as MCU’s Chief Human Resource Officer, leading Human Resources and Learning & Development. Several months after joining MCU, Sforza took over management of Corporate Security, Fraud, and Facilities. In September 2022, she was named to temporarily lead the credit union’s Member Experience teams, including Retail Branches, Contact Center, and Member Support Services, in addition to Human Resources, Learning & Development, Corporate Security, Facilities, and the newly formed Financial Crimes & Intelligence team that is made up of Fraud and BSA/AML. Since that time, she has produced such significant improvements and measurable success that the decision was made to increase her responsibilities permanently and expand her role to that of Chief People and Experience Officer.