MCU StreetSmart Security Blog | Municipal Credit Union

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Protect Your Money in 5 Minutes or Less

We all know how to keep an eye on our wallets when we’re riding the subway or walking through Times Square. But in today’s world, the real pickpockets aren’t on the streets — they’re online. And the fastest way to stop them?

Keep your devices updated.

How MCU Protects Your Information
(Click to expand)

Protecting your personal and financial information isn’t just a priority — it’s a promise we make to our members. We’ve built strong safeguards into every part of your banking experience so you can focus on what matters most, knowing we’re here for your security.

Online & Mobile Banking Security Features

Our advanced security measures keep your information safe whenever you log in to Online or Mobile Banking.

Session Time-Outs

For your protection, MCU will automatically log you out of Online and Mobile Banking after a period of inactivity.

Website Encryption

Our website uses 128-Bit SSL Encryption to ensure your browsing and online banking activity remains private and secure.

Debit Card Fraud Monitoring

MCU’s fraud prevention technology monitors debit card activity around the clock. If something looks suspicious, we’ll flag it immediately and alert you.

Employee Cybersecurity Training

Every MCU employee participates in ongoing cybersecurity training to stay up-to-date on the latest fraud prevention practices — because protecting our members is everyone’s job.

Reporting Suspected Scams

If you suspect that your account has been compromised, or have any questions, please don't hesitate to contact MCU @
1-844-MCU-NYNY
(1-844-628-6969).

In addition here are other resources for your protection:

Anti-Phishing Working Group

If you receive a suspected phishing email, forward it to the Anti-Phishing Working Group at reportphishing@apwg.org.

If you receive a suspected phishing text message, forward it to SPAM (7726).

FTC

Report the phishing attempt to the FTC at ReportFraud.ftc.gov.

Google

In Google, click the three dots next to your Reply option and select “Report Phishing”. A panel will open, asking you to confirm that you wish to report the email. Click “Report Phishing Message” and the email will be reviewed.

Outlook

In the Outlook Web App, click the three dots next to the Reply option and choose “Mark as Phishing”. A panel will open, asking you to confirm that you wish to report the email. Click “Report” and the email will be reviewed. (The Outlook client does not offer this option.)

Apple

Apple asks that you forward the suspicious email to reportphishing@apple.com.

IRS

Report tax-related SMS/text/calls phishing attempts to phishing@irs.gov – with the subject line: IRS Phone Scam. For calls, give the caller ID/or callback number. In other cases, copy the entire message and send it as an attachment.

Treasury Inspector General

Contact the Treasury Inspector General for Tax administration to report the call at: IRS Impersonation Scam Reporting.

You can also reach out to the MCU Contact Center with any queries about your MCU account at: 1-844-628-6969.

The tips provided on the website are of a general nature and meant for educational purposes only. Please consider your own specific objectives, financial situation, and needs given your own circumstances before making a decision.

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