• Hours:
  Monday:8am - 6pm
  Tuesday, Wednesday and Friday:8am - 5pm
  Thursday:8am - 7pm
  Saturday:9am - 2pm
  
• (212) 693-4900
• Upstate New York: (800) 323-6713
• Outside of New York State: (800)323-6713

Ask a Question / FAQ

To search our Knowledge Base or submit Your question online:

Visa^® Information

• Hours: Any Time
• General information: (800) 481-7338
• Lost or stolen cards: (800) 449-7728

Online Banking

• Support: (212) 693-4900, option 5

Become a Member

• (866) JOIN-MCU

Become a Partner

Loans and Mortgages

• Personal loans and VISA^® Cards (800) LOAN-MCU (800-562-6628)

• Application Express (800) LOAN-MCU (800-562-6628)

• Auto Loan (888) 4MCU-AUTO (888-462-8288)

• Mortgage (212) 238-3521

For Existing Mortgage Accounts

Notices of Errors and Information Requests pertaining to your MCU Mortgage or Home Equity accounts must be put in writing and sent to the following address:

• Municipal Credit Union
  P.O. Box 1002
  Church Street Station

To Reach Us By Mail

• Municipal Credit Union
  P.O. Box 3205
  Church Street Station
  New York City NY 10007

News/Media Inquiries

if you are an MCU Member with questions or comments, please call the content center at(212)693-4900 for assistance.

For all News/Media inquiries, please contact:

Municipal Credit Union

mediainquiries@nymcu.org

For Advertising Opportunities:

OCD Media LLC/moddern marketing

212-213-6901

Supervisory Committe/internal Audit

The Supervisory Committee has established a procedure; Whereby,members can confidentially submit concerns regarding questionable accounting or auditing matters, as well as concerns impacting on internal controls.