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ALERT:

The Harlem branch will be closed for the remainder of today and will reopen for business on Friday, November 24th. 

 

Partner FAQs

Got Questions about a Partnership with MCU?

Wondering what a partnership with MCU means for your employees, your company, and your HR team? We’ve got the answers you need below.

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What You Need to Know about a Partnership with MCU.

What is Human Resources’ role in a partnership with MCU?

When partnering with MCU, Human Resources plays a minimal role. Responsibilities are usually restricted to scheduling site visits and processing payroll and direct deposit forms.

How long does it take until the employee's account is opened?

Generally, it takes 7 to 10 business days for an employee's account to be opened.

When will employees have their direct deposits set up?

It takes 2 to 3 pay periods for direct deposits and automatic transfers to be set up.

Do our employees need cash to open their accounts?

No. We do not require deposits to open an account

What are your fee structures?

For information about fees, view the Schedule of Dividends, Service Charges and Fees.

Can we have an ATM at our location?

There are certain criteria and restrictions. For further information please contact us at mcumemberrelations@nymcu.org or (212) 238-3420

Where are your branch locations/ATM locations?

You can search for MCU Branch and ATM locations here.

How do we contact you to set up a site visit?

To set up a site visit, contact us at  mcumemberrelations@nymcu.org or (212) 238-3420.

How do we contact you if we have questions about partnering with MCU?

If you have any questions regarding partnering with Municipal Credit Union, contact us at mcumemberrelations@nymcu.org or (212) 238-3420.

Can our employees take MCU into retirement?

Yes. Retirement does not affect your membership in MCU. Once you are a member of MCU, you are always a member.

Still Have Questions?

We’re happy to answer any questions you may have about our products and services, becoming a partner, and anything else you need to know!

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