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ALERT
For the safety and security of our members and MCU team, please note that the hours of operation for the South Bronx Branch ATM lobby located at 560 Courtlandt Avenue Bronx, NY have recently been updated.

For the most current hours and to locate a nearby Branch/ATM, please visit our Branch/ATM locator tool.

 

 

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    Don’t Wait—Contact the MCU Team Now.

    If you’re having trouble making your mortgage payments, time is of the essence—the sooner you get in touch with us, the better. 

     

    If you qualify for hardship assistance, there are several options available:

    Request Hardship Assistance

    To find out whether you qualify for Homeowner Hardship Assistance, follow the steps below. If you do not qualify, we will work with you to explore other options available to help you keep your home or ease your transition to a new home.

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    Contact MCU

    Get in touch with an MCU representative—call (212) 693-4900 and select option 2.

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    Send Borrower Information

    You will be required to fill out and return a Borrower Response Packet to determine eligibility.

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    Find Out Whether You Qualify

    We will evaluate your situation and determine whether you qualify for assistance. If you meet the eligibility criteria, you will be offered a Trial Period Plan.

    Beware of Foreclosure Rescue Scams.

    Scam artists are stealing millions of dollars from distressed homeowners by promising immediate relief from foreclosure, or demanding cash for counseling services when HUD-approved counseling agencies provide the same services for FREE. Visit HUD.gov to report a scam or to learn more.

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    Level Up Your Financial Literacy.

    Whether you're just starting to learn about personal finance or looking to take your knowledge to the next level, our educational tools and resources can help you build a solid foundation for financial success.

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    Need Additional Support? Contact the MCU Team.

    Our Member Support Specialists are always ready to lend a hand. Get in touch with our team if you have questions or need support.

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