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Toni-Ann Sforza is MCU’s Chief Operating Officer. In this role, she has responsibility for Payments (Card Services, EFT Operations, Electronic Services), People & Administration (Facilities & Physical Security, Human Resources, Learning & Development), and Delivery Channels (ATM Fleet, Branch Delivery, Contact Center, Digital Delivery, Member Support Operations). She also serves as Secretary of the MCU Foundation. For approximately 20 years, Toni-Ann has served in various leadership roles within New York's financial services sector, most recently with Amalgamated Bank and Apple Bank. Joining MCU with a strong community banking background, she is proud to continue championing New York's municipal workers.

Toni-Ann pursued a bachelor’s degree from Mercy University, has studied employee relations and advanced collective bargaining at the Cornell University ILR School, and completed the “CUES CEO Institute I” Certificate at the Aresty Institute of Executive Education at the Wharton School. She holds the sHRBP and SHRM-CP certifications. Toni-Ann’s honors include the National Association of Professional Women’s Woman of the Year Circle, HRO Today’s Leader of Distinction, and Credit Union Times’ Luminaries Finalist for Executive Leadership.