About MCU

Important Information: COVID-19


Updated June 4, 2020


MCU Is Here For You

Great news! As New York City gets ready to implement Phase 1 of the lifting of the stay-at-home order, MCU will be re-opening five additional branches today, June 4th, and two additional branches on Monday, June 8th. With the addition of these seven branches, 13 of our branch locations will be open by appointment only to serve the membership.

The health and safety of our members and employees is of utmost importance. Therefore, we are continuing to serve members via appointment Monday - Friday, between the hours of 10:00 am and 3:30 pm in our open locations. We will continue to monitor New York City's phases of openings as we prepare to re-open MCU's branches in their full service capacity.

REMINDER: In order to be in compliance with the most recent New York State executive order regarding the need to cover your face when out in public, we are now requiring members to cover their face when visiting a branch. You will not be allowed to enter a branch without a mask or other kind of face covering. Thank you for your cooperation.

The following branches will be open and serving the membership by appointment as of June 4th*:

Bronx: 560 Courtlandt Avenue, Bronx, NY 10451
Bronx: 353 East 149th Street, Bronx, NY 10455 (Re-opening June 8th)*
Bronx: 755 Co-op City Blvd., Bronx, NY 10475
Brooklyn: 350 Jay Street, Brooklyn, NY 11201
Brooklyn: 1560 Flatbush Avenue, Brooklyn, NY 11210
Brooklyn: 2142 Ralph Avenue, Brooklyn, NY 11234
Brooklyn Postal
Harlem: 280 St. Nicholas Avenue, New York, NY 10027
Long Island/Queens: 1660 Hempstead Turnpike, Elmont, NY 11003
Manhattan: 2 Lafayette Street, New York, NY 10007 (Re-opening June 8th)*
Queens: 61-35 Junction Blvd., Rego Park, NY 11374
Queens: 134-66 Springfield Blvd., Springfield Gardens, NY 11413
Staten Island: 2546 Hylan Blvd., Staten Island, NY 10306


In-Branch Member Services
We encourage you to use our online services for account openings and loan applications, and our ATMs for cash withdrawals up to $1,500.

If you cannot address your banking needs online, please fill out the branch appointment form and a branch representative will get back to you as soon as possible with next steps.
Make an Appointment

Branch Hours
Appointments are available during these hours:

Monday-Friday: 10 a.m. to 3:30 p.m.

Saturday: Closed

Branch Closings
The following branch locations are temporarily closed until further notice:

  • Queens: 188-39 Linden Blvd., St. Albans, NY 11412
    Lobby closed. ATMs available.

  • Staten Island: 1756 Forest Avenue, Staten Island, NY 10314
    Lobby closed. ATMs available.

Online and Mobile Banking
Through NYMCU’s Online Banking and the Mobile App you can make payments, view balances and transactions, find an ATM, deposit checks using Mobile Deposit and more.

It’s easier and quicker to manage your accounts using our digital tools, especially since call wait times may be longer than usual.

It only takes a few minutes to:

  1. 1) Enroll in Online Banking

  2. 2) Download the MCU Mobile App (after enrolling in Online Banking):

    Download on the App Store
     

ATMs
You can use an MCU ATM to:

  • • Withdraw cash (up to $1,500 daily)

  • • Make an auto or personal loan payment

  • • Pay your Mortgage

  • • Pay your Visa Credit Card

  • • Transfer money between your MCU accounts

  • • Check your account balance

You can also use one of the 30,000 CO-OP Network ATMs nationwide to make a cash withdrawal.


Quick Reference Guide for Branch Alternatives

What I Need:Where to Go:
Check my Balance and recent transactionsLog into Online Banking or NYMCU Mobile App or
• Enroll in Text Banking via Online Banking
View Text Banking Commands
• Touch Tone Teller: 212.693.4900
Cash Withdrawals Visit any MCU or CO-OP Network ATM
Cash Deposit and Payments Visit an MCU ATM*
Make deposits to your accounts and payments to MCU personal loans, auto loans, mortgages and credit cards.

*Not all MCU ATMs accept deposits. Check the "Special Notes" section in the ATM search results for MCU ATMs that accept deposits.
Check Deposit MCU ATMs* or NYMCU Mobile App (Deposit feature):

Download on the App Store
 

Android app on Google Play

*Not all MCU ATMs accept deposits. Check the "Special Notes" section in the ATM search results for MCU ATMs that accept deposits.
Transfer Money Between MCU Accounts:

 • Visit an MCU ATM
 • Log into Online Banking or Mobile App
 • Touch Tone Teller: 212.693.4900

Transfer to External MCU accounts:

 • MCU BillPay via Online Banking and Mobile Banking app. Requires a Checking account

Download on the App Store
 
Alternative to Official Checks & Money Orders Schedule one-time and/ or recurring payments via Online Banking or Mobile Banking app.
Easily make online payments to virtually any creditor. This service is free and convenient.

Download on the App Store
 
Visa Debit Card or ATM Card inquiries Contact Touch Tone Teller: 212.693.4900
Visa Credit Card inquiries General Information: 800.481.7338

Lost or Stolen Cards: 800.449.7728
Disputes:
• ATM or Debit Card
• ACH Transactions
• Stop Payment
Contact our eBranch: 212.693.4900
Apply for a New Loan
(Personal, Auto or Credit Card)
Log into Online Banking/ Mobile Banking App and select Apply for a Loan.

Download on the App Store
 
Open a New Account
(FasTrack Checking, Club Accounts (Vacation and Holiday), Certificate of Deposit and Money Market)
Log into Online Banking/ Mobile Banking App and select Open Account.

Download on the App Store
 


Protect Yourself From Fraud

During this time, we also want to remind you to stay alert for any scams that might be out there, including fraudulent calls, emails and text messages. MCU will never contact you by phone, email or text to ask you to update your account information or to provide your account number, Personal Identification Number (PIN), Debit or Credit Card Number, password or Social Security Number. If you think there is potential fraud on your account, please call the eBranch at (212) 693-4900.

Members Experiencing Financial Hardship

MCU’s Member Assistance Program (MAP) is offering our members who are experiencing hardship a variety of different benefits and services to help you and your family stay on track with your finances.

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Routing Number: 226078036

  • ncua Federally insured by NCUA. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.