About MCU

Important Information: COVID-19


Updated April 24, 2020


MCU Is Here For You

We've developed this page as a resource to provide you with service-related changes and other updates regarding MCU's response to the COVID-19 situation.

Branches

ATTENTION: In order to be in compliance with the most recent New York State executive order regarding the need to cover your face when out in public, we are now requiring members to cover their face when visiting a branch. You will not be allowed to enter a branch without a mask or other kind of face covering. Thank you for your cooperation.

At Municipal Credit Union (MCU), the physical health and financial safety of our members and employees are of the utmost importance to us. Following the guidelines set forth by the Centers for Disease Control (CDC) to help prevent the spread of the virus, we've implemented protocols like additional scheduled cleanings of our branches, disposable sanitary gloves for our branch staff and having hand sanitizer available. As a next step, Municipal Credit Union has made the difficult but necessary decision to temporarily restrict branch lobby access by instituting an appointment only system for branch visits.

Effective Monday, April 27th, we will be temporarily consolidating our branch network to six branches. The following branches will be open and available to serve members by appointment only:

Brooklyn: 350 Jay Street, Brooklyn, NY 11201
Bronx: 755 Co-op City Blvd., Bronx, NY 10475
Bronx: 560 Courtlandt Avenue, Bronx, NY 10451
Long Island/Queens: 1660 Hempstead Turnpike, Elmont, NY 11003
Queens: 134-66 Springfield Blvd., Springfield Gardens, NY 11413 (Reopening 4/27/20)
Staten Island: 2546 Hylan Blvd., Staten Island, NY 10306

In-Branch Member Services
Due to the COVID-19 situation, a limited number of Member Service Representatives will be available to assist members In-Branch with urgent matters. We encourage you to use our online services for account openings and loan applications, and our ATMs for cash withdrawals up to $1,500.

If you cannot address your banking needs online, please fill out the branch appointment form and a branch representative will get back to you as soon as possible with next steps.
Make an Appointment

Branch Hours
Appointments are available during these hours:

Monday-Friday: 10 a.m. to 3:30 p.m.

Saturday: Closed

Branch Closings
The following branch locations are temporarily closed until further notice:

  • Brooklyn: 1560 Flatbush Avenue, Brooklyn, NY 11210
    Lobby closed. ATMs available.

  • Brooklyn: 2142 Ralph Avenue, Brooklyn, NY 11234
    Lobby closed. ATMs available.

  • Bronx: 353 East 149th Street, Bronx, NY 10455
    Lobby closed. ATMs available.

  • Manhattan: 2 Lafayette Street, New York, NY 10007
    Lobby closed. ATMs available.

  • Manhattan: 280 St. Nicholas Avenue, New York, NY 10027
    Lobby closed. ATMs available.

  • Queens: 61-35 Junction Blvd., Rego Park, NY 11374
    Lobby closed. ATMs available.

  • Queens: 188-39 Linden Blvd., St. Albans, NY 11412
    Lobby closed. ATMs available.

  • Staten Island: 1756 Forest Avenue, Staten Island, NY 10314
    Lobby closed. ATMs available.

Digital Banking and ATMs

As the Coronavirus (COVID-19) situation is evolving to include states of emergency being declared and restrictions placed on the number of people allowed to gather in public places, we strongly recommend that you use MCU’s digital tools and ATMs for self-service banking and 24/7 account access.

Online and Mobile Banking
Through NYMCU’s Online Banking and the Mobile App you can make payments, view balances and transactions, find an ATM, deposit checks using Mobile Deposit and more.

It’s easier and quicker to manage your accounts using our digital tools, especially since call wait times may be longer than usual.

It only takes a few minutes to:

  1. 1) Enroll in Online Banking

  2. 2) Download the MCU Mobile App (after enrolling in Online Banking):

    Download on the App Store
     

ATMs
You can use an MCU ATM to:

  • • Withdraw cash (up to $1,500 daily)

  • • Make an auto or personal loan payment

  • • Pay your Mortgage

  • • Pay your Visa Credit Card

  • • Transfer money between your MCU accounts

  • • Check your account balance

You can also use one of the 30,000 CO-OP Network ATMs nationwide to make a cash withdrawal.

We apologize for any inconvenience these branch closures may cause you and we thank you for your understanding and cooperation.


Quick Reference Guide for Branch Alternatives

What I Need:Where to Go:
Check my Balance and recent transactionsLog into Online Banking or NYMCU Mobile App or
• Enroll in Text Banking via Online Banking
View Text Banking Commands
• Touch Tone Teller: 212.693.4900
Cash Withdrawals Visit any MCU or CO-OP Network ATM
Cash Deposit and Payments Visit an MCU ATM*
Make deposits to your accounts and payments to MCU personal loans, auto loans, mortgages and credit cards.

*Not all MCU ATMs accept deposits. Check the "Special Notes" section in the ATM search results for MCU ATMs that accept deposits.
Check Deposit MCU ATMs* or NYMCU Mobile App (Deposit feature):

Download on the App Store
 

Android app on Google Play

*Not all MCU ATMs accept deposits. Check the "Special Notes" section in the ATM search results for MCU ATMs that accept deposits.
Transfer Money Between MCU Accounts:

 • Visit an MCU ATM
 • Log into Online Banking or Mobile App
 • Touch Tone Teller: 212.693.4900

Transfer to External MCU accounts:

 • MCU BillPay via Online Banking and Mobile Banking app. Requires a Checking account

Download on the App Store
 
Alternative to Official Checks & Money Orders Schedule one-time and/ or recurring payments via Online Banking or Mobile Banking app.
Easily make online payments to virtually any creditor. This service is free and convenient.

Download on the App Store
 
Visa Debit Card or ATM Card inquiries Contact Touch Tone Teller: 212.693.4900
Visa Credit Card inquiries General Information: 800.481.7338

Lost or Stolen Cards: 800.449.7728
Disputes:
• ATM or Debit Card
• ACH Transactions
• Stop Payment
Contact our eBranch: 212.693.4900
Apply for a New Loan
(Personal, Auto or Credit Card)
Log into Online Banking/ Mobile Banking App and select Apply for a Loan.

Download on the App Store
 
Open a New Account
(FasTrack Checking, Club Accounts (Vacation and Holiday), Certificate of Deposit and Money Market)
Log into Online Banking/ Mobile Banking App and select Open Account.

Download on the App Store
 


Protect Yourself From Fraud

During this time, we also want to remind you to stay alert for any scams that might be out there, including fraudulent calls, emails and text messages. MCU will never contact you by phone, email or text to ask you to update your account information or to provide your account number, Personal Identification Number (PIN), Debit or Credit Card Number, password or Social Security Number. If you think there is potential fraud on your account, please call the eBranch at (212) 693-4900.

Members Experiencing Financial Hardship

MCU’s Member Assistance Program (MAP) is offering our members who are experiencing hardship a variety of different benefits and services to help you and your family stay on track with your finances.

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Routing Number: 226078036

  • ncua Federally insured by NCUA. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.